The Avaya Aura Call Center Elite Implementation Exam (7392X)
Who are the intended audience of the Avaya 7392X Exam?
This Avaya exam is designed for those individuals who hold substantial knowledge of the Avaya Aura Call Center Elite call routing software. They have acquired practical exposure and expertise required to integrate and implement the core and complex products of the Avaya Aura Call Center Elite.
Am I eligible to take the Avaya 7392X Exam?
The Avaya 7392X Exam is part of the Avaya Smart Certifications Track and requires the interested candidates to expand their learning to manage the collection, queuing, assignment and delivery of voice work items that are required for a proficient agent in the contact center. They should also have a comprehensive knowledge of Automatic Call Distribution application that maximizes routing and resource selection and the intelligent routing and its core features. The exam candidates should also expect questions in the exam on topics like Elite voice environments, adding screen-pop, data-directed routing, and multichannel (email, SMS, Web chat) features.
In addition to these skills, the exam candidate should have developed an advanced level of proficiency in subject areas such as the phantom call capabilities of Avaya Aura Communication Manager. They should also be able to deliver work items to the contact center agents which support inbound and outbound contacts.
What are the career benefits of passing the Avaya 7392X Exam?
The success in this Avaya exam brings you the ACIS – Avaya Aura Call Center Elite credential and open up pathways for you to earn more advanced certifications in this series that include ACSS – 7492 Avaya Aura Call Center Elite and ASPS – 5308 Avaya Aura Call Center Elite Multichannel certifications. Your achievement will prove the beginning of a smart and prosperous professional life which will enhance your income and prestige at your workplace.